Support & contact
We answer every message, usually within one business day.
Get help with the app
Email Zifac270@gmail.com and tell us:
- What you were doing (buy, sell, swap, send, bridge, perps).
- The coin and network involved.
- The transaction hash, if you have one.
- Your phone model and app version (Account → About).
We will never ask for your recovery phrase or private keys. Nobody from ValidWallet needs them, and anyone who asks is trying to steal your money. We cannot recover a lost recovery phrase — the wallet is non-custodial, so the keys live only on your device.
Business, partnerships & compliance
For payment-provider onboarding, partnership, press or compliance questions (including KYC/AML documentation requests), write to Zifac270@gmail.com with “Partnership” or “Compliance” in the subject line.
Report a security issue
If you believe you have found a vulnerability, email Zifac270@gmail.com with “Security” in the subject. Please give us reasonable time to investigate and fix the issue before disclosing it publicly. We do not take legal action against researchers who report in good faith and do not access other people's data or funds.
What we can and cannot do
- We can help you read a transaction, explain a fee, chase a stuck on-ramp order with the payment provider, and fix bugs in the app.
- We cannot reverse a blockchain transaction, recover funds sent to a wrong address, or restore a lost recovery phrase. These are properties of self-custody, not policy choices.